lunes, 25 de abril de 2011

Story

“The Last Inca Empire transcript was sold in one million dollars”


Yesterday was the auction in the city museum. The transcript was sold to the multimillionaire man, Daniel James. He is a bussines man who exports petrol to Irán.
This transcript was found off the south of Peru by a group of scientists while they were exploring a cave. They said that the transcript could have been done 2 000 years ago. It is a beautiful piece of art written in a rudimentary paper with natural ink.
So the city museum announced that they will sell the transcript and others piece of art to recollect money to help a lot of charity organizations. The funds raised at the auction will be donated to the city orphan to buy new beds, clothes and books for the kids.

martes, 19 de abril de 2011

E mail

Hi Lee
I’m glad to know about you, I’m very excited to hear your histories about Ethiopia. Also I think is good idea to write a book about your experiences abroad.
About the favour that you asked for, sure I will help your student. If you say that she is very likable I’m sure we will be friends. I will take her to famous places and I will introduce her to my friends to go out on Friday’s night. Also I will offer my help if she need something any time. Please give her my number and my address if she needs to communicate with me when she arrived to the city.
I’m very happy I have to say, because I’m a good student at the university, I’m in the last level of English. Also my family continue being very united. I still living in the valley and now I have a new puppy. If I have time, I will send you some pictures about me and my family.

Take care
Jen

martes, 12 de abril de 2011

OP 2

X-copies APS service research!


1.- THE RESEARCH QUESTION
Is the staff of the x-copies in the library of the Army Polithecnic School organized, for give a good service to their students?

2.- HYPOTHESIS
Null Hypothesis (Ho)
The organization in the x-copies staff, don’t impact in give a good service to the students.
Alternative Hypothesis (Ha)
The organization in the x-copies staff, impact in give a good service to the students.

3.- CONDUCT AND EXPERIMENT TO TEST HYPOTHESIS
We have made an interview to some students that use this service, and we asked the following:
·         “Do you think that the staff of the x-copies in the library are organized for give you a good service?”
·         “What do you think they have to improve?”

Also we ask to the staff of the x-copies these questions
·         “Do you think that you offer a good service to the students?”
·         “What do you think you can improve?”
Finally we film them making their job when had a significant number of students.

4.- ANALYSIS OF THE EXPERIMENTAL RESULTS
In the interviews the students told us that they don’t are satisfied with the service because the staff need more practice, have to work faster and the students think that they don’t realize about the time that the students have in breaks.
In the staff interview they told us, they think are organized and do a good job, But they need that the students help them too. 
While we were filming the staff, we noticed that they don’t have specific functions and there are only two persons in the hours that are more students, that is why the service is too slow. Also they need more equipments and personal.
After the experiment we determinate that the students are not satisfied with the service and the staff of the x-copies are not organized.
With the results we ruled out the null hypothesis and accept the alternative hypothesis, that is: Ha- The organization in the staff of the x-copies, impact in give a good service to the students.

REPORT
Justification
We did this research because we have observed that the x-copies staff don’t cover the students expectations, so the students are disappointed.
To identify the problem we listen the complains of our classmates and other persons that use this service. Also by our personal experience.

Theory
Organization: The organization is the result of coordinate, arrange and manage the resources available (human, financial, physical and others) and necessary action, in such a way as to achieve objectives. 

Staff: Human capital is one of the main elements of the companies. Therefore, the development of social responsibility policies, organizations will commit to managing sensitive to the needs of their workers. Reconciliation measures and equality are important tools that improve employee motivation and work environment, increasing the productivity of the company

Customer service: Is the set of interrelated activities that offers a supplier to the customer gets the product at the time and place and to ensure proper use of it.

Efficiency:  The efficiency comes from the Latin word efficientia which in Spanish means, action, forceproduction. Is defined as the ability to manage  someone or something to get a particular effect. Not to be confused with effectiveness defined as the ability to achieve the desired effect or are.

Experiment
·         We did some interviews to the students and the x-copies staff.
·         Finally we film them making their job when had a significant number of students.
Results
In the interviews the students told us that they don’t are satisfied with the service because the staff need more practice, have to work faster and the students think that they don’t realize about the time that the students have in breaks.
In the staff interview they told us, they think are organized and do a good job, But they need that the students help them too. 
While we were filming the staff, we noticed that they don’t have specific functions and there are only two persons in the hours that are more students, that is why the service is too slow. Also they need more equipments and personal.

Conclusions
·         The staff don’t take in count the time that the students have available to use the service.
·         The x-copies staff need to have a better organization.
·         The staff don’t have specific functions to each person.
·         The x-copies staff told us that they are very satisfied with this research and they are going to take in count this to improve the service.

Recommendations
·         Add more persons to the staff, in hours that are more students trying to use that service.
·         Take in count that the students only have fifteen minutes during the break, and have to walk a long distance between the central building and the library.
·         Assign to each person in the staff a specific function to be more efficient.
·         Put a suggestion box to know complains and necessities of the students to improve constantly.  

lunes, 4 de abril de 2011

Activity 1: Use of past perfect

 Past Perfect


FORM


[had + past participle]

Examples:
  • You had studied English before you moved to New York.
  • Had you studied English before you moved to New York?
  • You had not studied English before you moved to New York.

USE 1 Completed Action Before Something in the Past

The Past Perfect expresses the idea that something occurred before another action in the past. It can also show that something happened before a specific time in the past.


 

USE 2 Duration Before Something in the Past (Non-Continuous Verbs)


With Non-Continuous Verbs and some non-continuous uses of Mixed Verbs, we use the Past Perfect to show that something started in the past and continued up until another action in the past.
Examples:
  • We had had that car for ten years before it broke down.
  • By the time Alex finished his studies, he had been in London for over eight years.
  • They felt bad about selling the house because they had owned it for more than forty years.
Although the above use of Past Perfect is normally limited to Non-Continuous Verbs and non-continuous uses of Mixed Verbs, the words "live," "work," "teach," and "study" are sometimes used in this way even though they are NOT Non-Continuous Verbs. 

Links:
 http://www.englishpage.com/verbpage/verbs13.htm

http://www.ego4u.com/en/cram-up/grammar/past-perfect-simple/exercises


http://www.englisch-hilfen.de/en/exercises/tenses/past_perfect_simple_past.htm