X-copies APS service research!

1.- THE RESEARCH QUESTION

Is the staff of the x-copies in the library of the Army Polithecnic School organized, for give a good service to their students?

2.- HYPOTHESIS

Null Hypothesis (Ho)

The organization in the x-copies staff, don’t impact in give a good service to the students.

Alternative Hypothesis (Ha)

The organization in the x-copies staff, impact in give a good service to the students.

3.- CONDUCT AND EXPERIMENT TO TEST HYPOTHESIS

We have made an interview to some students that use this service, and we asked the following:

·         “Do you think that the staff of the x-copies in the library are organized for give you a good service?”

·         “What do you think they have to improve?”

Also we ask to the staff of the x-copies these questions

·         “Do you think that you offer a good service to the students?”

·         “What do you think you can improve?”

Finally we film them making their job when had a significant number of students.

4.- ANALYSIS OF THE EXPERIMENTAL RESULTS

In the interviews the students told us that they don’t are satisfied with the service because the staff need more practice, have to work faster and the students think that they don’t realize about the time that the students have in breaks.

In the staff interview they told us, they think are organized and do a good job, But they need that the students help them too. 

While we were filming the staff, we noticed that they don’t have specific functions and there are only two persons in the hours that are more students, that is why the service is too slow. Also they need more equipments and personal.

After the experiment we determinate that the students are not satisfied with the service and the staff of the x-copies are not organized.

With the results we ruled out the null hypothesis and accept the alternative hypothesis, that is: Ha- The organization in the staff of the x-copies, impact in give a good service to the students.

REPORT

Justification

We did this research because we have observed that the x-copies staff don’t cover the students expectations, so the students are disappointed.

To identify the problem we listen the complains of our classmates and other persons that use this service. Also by our personal experience.

Theory

Organization: The organization is the result of coordinate, arrange and manage the resources available (human, financial, physical and others) and necessary action, in such a way as to achieve objectives. 

Staff: Human capital is one of the main elements of the companies. Therefore, the development of social responsibility policies, organizations will commit to managing sensitive to the needs of their workers. Reconciliation measures and equality are important tools that improve employee motivation and work environment, increasing the productivity of the company

Customer service: Is the set of interrelated activities that offers a supplier to the customer gets the product at the time and place and to ensure proper use of it.

Efficiency:  The efficiency comes from the Latin word efficientia which in Spanish means, action, forceproduction. Is defined as the ability to manage  someone or something to get a particular effect. Not to be confused with effectiveness defined as the ability to achieve the desired effect or are.

Experiment

·         We did some interviews to the students and the x-copies staff.

·         Finally we film them making their job when had a significant number of students.

Results

In the interviews the students told us that they don’t are satisfied with the service because the staff need more practice, have to work faster and the students think that they don’t realize about the time that the students have in breaks.

In the staff interview they told us, they think are organized and do a good job, But they need that the students help them too. 

While we were filming the staff, we noticed that they don’t have specific functions and there are only two persons in the hours that are more students, that is why the service is too slow. Also they need more equipments and personal.

Conclusions

·         The staff don’t take in count the time that the students have available to use the service.

·         The x-copies staff need to have a better organization.

·         The staff don’t have specific functions to each person.

·         The x-copies staff told us that they are very satisfied with this research and they are going to take in count this to improve the service.

Recommendations

·         Add more persons to the staff, in hours that are more students trying to use that service.

·         Take in count that the students only have fifteen minutes during the break, and have to walk a long distance between the central building and the library.

·         Assign to each person in the staff a specific function to be more efficient.

·         Put a suggestion box to know complains and necessities of the students to improve constantly.